Application Engineer - Mechanical Packing

For over 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.Chesterton's continually strives to innovate for our customers, and our professional engineers are at the heart of that effort. Unlike many companies, all of Chesterton's engineers are required to possess a bachelor's degree in engineering within a focused field of study - guaranteeing our customers that top professionals will be working on their behalf. We offer a work environment that appeals to our engineers: time and space to think and collaborate with other engineers, challenging and complex problems to dig into every day, and a flexible work environment that encourages work-life balance. Whether you're forward facing with our customers to help them troubleshoot field applications, working in our state of the art test labs, or driving efficiencies into our manufacturing floors, there is an engineering career waiting for you with us!Our benefits offering include:Chesterton Student Loan Repayment ProgramBCBS Medical CoverageDelta Dental401K savings plan with a Chesterton contributionPTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causesFlexible work schedules, including fully remote and hybrid work options for many jobsVision insuranceTuition ReimbursementShort-term disability and long-term disability insuranceHSA & FSA options to cover additional medical costsParental leave for moms and dads to beHiring referral bonuses (up to $3,000 for select roles)A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!Job Summary:Responsible for engineering and technical support of Chesterton MPD products. Provides technical support via Email and telephone. Conducts factory tours. Reviews pump, valve, flange, heat exchanger, and manway informationdrawings provided, makes necessary calculations, and recommends sealing solutions. Provides technical documentation to field sales force, distributors, end users, and OEM's as required. Analyzes failed packing, gaskets, and live load materials; provides detailed written description of investigation results as well as recommendations for corrective action. Generates ECN's to update specifications, drawings, and installation instructions. Reviews customer's written procedures when necessary and makes recommended changes. Handles SolidWorks drawing requests for CLL Type Live Load Assemblies, carbon bushings, DFR & 5300 dies, and manway assemblies.Job Model: HybridHybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.Responsibilities:Responds to customer inquiries via Email and telephone. Provides detailed answers and recommended MPD sealing solutions to customer inquiries.Handles valve OEM onboarding responsibilities for Chesterton's LOW E packing solutions. This includes review of customer drawings and stuffing box dimensional information. Verifies valve stuffing box dimensions meet the requirements of API Specifications and makes recommendations for tighter tolerances where necessary with intension of passing API 624 or ISO 15848-1 Testing. Writes required test requests where necessary.Occasional travel to the field for sales support; provides on- site training and product troubleshooting. Training may involve lifting up to 50 vestigates customer problemscomplaintsproduct failure analysis involving MPD products. Provides detailed written responses to customer complaints and product failure analysis. Documents same in ICN System.Assists with the field testing of new products which involves completing, maintaining and processing pertinent paperwork and records where necessary.Creates CAD drawings using SolidWorks to help support MP Application Engineering teracts with Customer Service Representatives, Manufacturing, Quality, Finance, Marketing, IT, and itiates ECN's when necessary.Studies drawings and specifications; performs complex calculations to conceive equipment and systems designed meet proper engineering requirements for recommended Chesterton product.Supports live loading software program implementation and ongoing updatesimprovements.Responsible for after-hours technical support telephone four months of the year. Chesterton provides 247 technical support to its plexity of Duties:Works under general direction. Works independently and as a team player.Ability to write detailed and well thought out technical reports and letters.Must exercise judgment and make recommendations.Ability to research technical manuals, test reports, etc.Some travel required.Ability to interact with other departments and vendors.Essential Skills:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to respond to moderately complex technical inquiries or complaints from customers, distributors, customer service representatives, and salesmen.Strong problem-solving, troubleshooting and analytical skills.Strong writtenverbaltelephone communication skills. Commitment to customer.Strong computer skills; Microsoft Office (Word, Excel, PowerPoint, Outlook), and SolidWorksCAD experience preferred.Strong presentation skills.Ability to work in a fast paced environment; works under pressure. Ability to manage multiple projectsinquiries and prioritize constant changing responsibilities.Education andor Experience:Engineering Degree from a four year college or university.One to three years of related experience andor training preferably in a manufacturingengineering environment.Other Skills and Abilities:Ability to produce high quality detailed correspondence that addresses customer complaints, product performance, project status, and inquiries.Ability to solve practical to moderately complex problems and deal with a variety of variables in situations where only limited standardization exists.Excellent interpersonal skills.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment.Disclaimer:A.W. CHESTERTON IS AN EQUAL OPPORTUNITYAFFIRMATIVE ACTION EMPLOYERThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.Targeted pay range: $72,000yr. - $75,000yr.Chesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($72,000yr. - $75,000yr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available.All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.Chesterton is an equal opportunity employer MFVD. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.#LI-DNI

Created: 2025-03-22