Operations Associate

We are seeking a conscientious and organized candidate to join our operations team in New York City from 11:30AM - 8:30PM Mon - Fri. This role will primarily support the California and Illinois markets and involves ensuring efficiency and accuracy in processing distribution operations, supporting sales representatives, organizing logistics and tracking the receipt of new products to the warehouse and handling customer service inquiries. RESPONSIBILITIES Order BoardALL Receive and process orders from the order board Manage pricing guidelines and validate each line item Receive and assess all delivery errors and warehouse mistakes Track returns and issue customer credit memos when due Sales Representative Support Process order amendments Handle product shorts and communicate restocking details Process customer account setup Inventory Management Process inventory from warehouses to maintain reporting accuracy and minimize product loss Track and report lost and damaged inventory by warehouse and shipping companies Manage, track, and submit claims for loss and damaged bottles Receive and process any delivery and inventory issues Customer Service Enter orders and act as a sales representative for unassigned accounts Coordinate with finance department to communicate past due invoices Answer phone and customer email requests Purchase Logistics Arrange and track transit for inbound purchase orders Validate warehouse receipt and receive product to Business Central Advise sales teams of ETAs and new arrivals QUALIFICATIONS Proficient in Microsoft Office Work well with team members & leaders Able to make decisions & solve problems Able to obtain & process information Able to lift 40 lbs. Able to work at a computer for extended periods Must embody the Company Core Values... Conscientious - we do what is right with integrity and empathy. Authentic - we are genuine and honest. We take care of our relationships. Forward Thinking - we forge our own path by consistently evolving and creating new opportunities. Excellence - we achieve bold results through the execution of a great process. Grand Cru Selections CA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Job category: General Administration and Other

Created: 2025-03-11