Amazon Connect Developer

Position : Amazon Connect Developer Location: Delaware, New Jersey, and Plano TXDay One OnsiteJob Qualifications Amazon Connect Expertise:o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.o Experience with Amazon Connect's API's and SDK's• AWS Experience:o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,o Experience with AWS Security best practices.• CRM Integrations and 3rd Party Integrationso Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)o Experience with CRM API's and data modelso Good to have experience integrating with WFM systems like Verint.• Technical Skillso Strong programming skills using Java, Spring Booto Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)o Experience working in Agile environments (Jira)o Strong experience with DevOps practices and CICD (Terraform, Jenkins, Spinnaker, Git etc.,)o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)o Good experience and knowledge of networking concepts and protocols especially in telephony environment.

Created: 2025-03-08