Wealth Service Management Advisor

Summary of the position:Our Service Advisors manage a portfolio of client relationships, leading client meetings, the financial plan manufacture process, and ongoing maintenance. The Service Advisor works closely with the Managing Partners, ensuring a smooth hand-off when onboarding new clients, establishing a trusting relationship and delivering a phenomenal experience. This is a client-facing role, responsible for serving our existing practice's clients. By providing day-to-day client management, financial plan implementation support, recommendations, meeting review and proactive service, this position plays a key part in client retention while seeking to uncover new opportunities within the existing client base. THIS IS A NON SALES ROLE.Essential functions and responsibilities of the position:Relationship Building• Coordinates the overall client engagement, financial plan manufacture process, and client communications.• Leads client meetings, documents decisions and action items, and coordinates follow up with other staff and clients to ensure deadlines and quality control standards are met.• Investigates potential implementation strategies, insurance products, investment products, or other elements for inclusion in financial plans; presents analysis and recommendations to Managing Partners.• Works closely with internal and external wholesaling and strategic partners as well as centers of influence.Financial Planning• Oversees the plan manufacture process from start to finish, working within eMoney and other proprietary systems.• Coordinates plan manufacture activities with the Lincoln National Planning Institute for more complex plans, as needed.• Ensures information and strategies are communicated to Managing Partners and team members as needed.• Coordinates implementation of the plan with the team to ensure insurancerisk management and investment recommendations are executed in a timely manner. • Regularly reviews client performance against the plan. • Works with the Practice Administrative Assistant to oversee billing and execution of financial planning contracts.• Maintains internal investment models; reviews practice-specific investment offerings.• Works with Service Coordinators to ensure client accounts are linked in eMoney, basic facts are up to date and client documents are archived in the Vault.• Enters Data and Advanced Facts in eMoney and confirms ongoing accuracy.• Troubleshoots account connections, as needed.• Creates and manages the practice's eMoney templatesreports.Operations• Prepares materials for client meetings, including the agenda, review of financial plans and programs, investment observations and recommendations, required data, and presentations.• Works with Service Coordinators to createrequest investment and insurance paperwork necessary for client.• Produces client recommendations, strategies, cash flow plans, road maps, and proposals along with Managing Partners.• Collaborates with team members to assist where necessary.Client Service• Provides exceptional customer service (proactive and reactive) within our service standards by email, phone, and written correspondence.• Stays current with market updates, industry trends, products and solutions, platforms and managers. • When necessary, places trades and rebalances accounts.• Works with Service Coordinators to ensure all appropriate product training, state licensing, carrier appointments, CE, etc. is completed. • Maintains the Redtail CRM database.• Creates and updates Redtail Activities for tracking tasks. • Adheres to the practice's electronic file retention process.• Looks to createimplement new processes where necessary.• Updates internal processes relating to the Service Advisor position.• Maintains up-to-date working knowledge of technology utilized in role (ex. eMoney, AdvicePay, Redtail CRM) and learns new technology to support the practice, as needed.• Participates in team meetings.• Performs additional duties as assigned.Education, experience, knowledge, skills, and other requirements:Required Education and Experience• Bachelor's degree in business, finance or related field, or equivalent additional experience• At least five years of experience in wealth managementfinancial planning as client-facing lead advisor• Series 7, Series 63 and 65, or Series 66 registered and insurance licensed; CFP required• Expertise in investment managementRequired Knowledge, Skills, and Abilities• Proficiency in Microsoft Word, OneNote, Excel, PowerPoint, and Outlook• Experience in Redtail CRM and eMoney is preferred• Extraordinary customer service; genuine interest in caring for clients• Professional oral and written communication skills• Strong math, basic accounting, research, and analysis skills• Efficient, process oriented, looks for ways to improve the practice• Ability to multi-task, prioritize, and manage time effectively• Pragmatic problem solver• Goal oriented, self-motivated, and results driven• Ability to work independently and as part of a small, collaborative team• Readiness to roll with changes and pitch in to do what needs to be done

Created: 2025-03-06