Intern - Concierge & Leasing Support

About Us At SAIL Property Management , we believe in delivering legendary customer service while creating a welcoming and engaging experience for both residents and prospects. The Nine at Lexington Station is a thoughtfully designed apartment community located in St. Paul near the Lexington Station Green Line stop. We are seeking a Concierge & Leasing Support Intern who is eager to gain hands-on experience in property management, leasing, and customer service. This role is perfect for someone looking to develop skills in hospitality, real estate, or leasing while working in a fast-paced, people-focused environment. Responsibilities Front Desk Concierge & Prospect Assistance • Serve as the first point of contact at the front desk, warmly welcoming guests, residents, and prospects. • Assist with managing high-traffic times by greeting walk-ins, gathering initial details on their needs, and providing general property information. • Provide general concierge services, such as answering questions about amenities, events, and local attractions. Leasing Support & Lead Management • Use CRM Queue and other systems to filter and monitor incoming inquiries, answer general questions about the property, and escalate qualified leads to the leasing specialist. • Send follow-up Thank You for Touring emails to prospects, summarizing available units based on the leasing specialist's recommendations. • Assist with self-guided tours by showcasing the main lobby and common areas while ensuring prospects have a smooth experience. • If the onsite team is fully booked with tours, help walk-in prospects schedule a future tour with a leasing specialist. Resident & Event Support • Assist the onsite team with resident events, including setting up foodbeverages, decorations, tables, and chairs. • Help ensure the lobby and amenity spaces are always tidy, presentable, and welcoming. • Prepare Welcome Home bags for new residents to enhance the move-in experience. Future Additional Responsibilities May Include: • Assist with the Affordable Housing Intake Process , ensuring applicants have the correct documents and understand next steps. • Provide support with leasing tours as needed. • Assist with incoming phone calls and inquiries from prospective residents. • Provide updates to applicants regarding their application status. • Assist with basic reporting and administrative tasks . Why Join Us? • Hands-on experience in the property management and leasing industry . • Exposure to CRM systems, leasing processes, and resident relations . • Opportunity to develop hospitality, sales, and customer service skills . • A supportive, team-oriented environment that values personal growth. If you're looking to gain valuable experience while working in a dynamic, people-focused environment , we'd love to hear from you! Apply today to join the team at The Nine at Lexington Station! Compensation Heavily discounted studio apartment at The Nine $18-$20 per hour based on qualifications Leasing bonus potential is possible Quarterly Rock Bonus possible • A friendly, professional, and customer-focused mindset. • Strong communication and organizational skills. • Interest in real estate, property management, hospitality, or customer service. • Ability to multitask and adapt in a fast-paced environment. • Experience with Microsoft Office, Excel and comfort learning new software. • Availability to work flexible hours, including some weekends if needed. Compensation details: 18-20 Hourly Wage PIac35ca45cb89-35216-37082580

Created: 2025-03-05