Customer Technical Specialist DC

Customer Technical SpecialistBCforward is currently seeking a highly motivated Customer Technical Specialist for an opportunity at Washington, DCPosition Title: Customer Technical Specialist Location: Washington, DC Anticipated Start Date: 03242025.Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Months Contract with Strong Possibility of Extension. Job Type: [Contract (40 hours weekly)], [Remote] Pay Range: $30hr. - $32.87hr.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Summary:Roles and Responsibilities:Description: Peraton is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customers physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephonedata communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services. Responsibilities: * Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks * LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setupmoves) * Inventories and prioritizes network and equipment repairs. * Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools. * Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers. * Documents network by recording configuration diagrams and programming. * Analyzes network performance and prepares and presents reports based on that analysis. * Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation. * Initiates moves andor setups as requiredrequested. * Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner. Scope: The tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager andor designated USPS ETS Project Leads. Areas of support include: * On-Site Telecom and Network Services * Executive Leadership Support (White Glove service) Note: Must be available to work onsite at client facility in Washington, DC. Required Skills: * A minimum of 2 - 5 years experience in deskside andor on-site network support. * Support a Cisco centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, light weight access points (LWAP). * Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities. * Monitor system for trouble areas and proactively resolve and document root cause. * Make use of enterprise monitoring tools. * Function as a point of escalation for operational entities regarding regular or complex issues * Work on daily service tickets while engaged on movesset-ups. * Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment. * Basic understanding of WLAN technologies, network management, 802.11 bgnac standards. * Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS andor ISE). Preferred skills: * A degree from an accredited CollegeUniversity in Computer Science, or related discipline is preferred. * Network Industry Certification(s) like CompTIA Network+, CCNA, etc. * Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills. * Ability to clearly communicate both business and technical terms and informationrequirementsinstructions to a wide variety of audiences (face-to-face, teleconference, phone and email) * Ability to write technicalfunctionality specification documentation such as Knowledgebase articles andor Wiki. * Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems * Basic experience with enterprise networking, monitoring, troubleshooting, and management tools. * Experience with incident management tools such as Remedy andor Service Now Additional Provisions: * Pass a client mandated clearance process to include drug screening, criminal history, and credit checks. * Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws. * Once candidates resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process. * * Candidate must have lived in the United States for the past 5 years. * Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) * All overtime must be pre-approved in writing by the client manager or hisher designated representative. * Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time. * The enforced dress code is business casual.Skills:LAN, Cisco Switch Router Network, trouble shooting, layer 2 tunneling, VoIP deployment, CCNA Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment terested candidates please send resume in Word format Please reference job code 236136 when responding to this ad.

Created: 2025-03-05