Product Manager

In this role you will be part of Digital Content team for business to consumer and support a Sr. Product Manager by reworking their schema models and content types. Moving from content template styles for brands. Current team strengths include design systems understanding (CMS philosophy and architecture). How you show up to partner with the brand stakeholders and the team by having a sense of ownership and accountability is very important. Will also assist in resolution of ServiceNow tickets tied to content issues and will be reactive (issues on the brand sites). Ideally, you're located in the San Francisco area and open to onsite once or twice a week but the hiring manager is ok with remote for the right candidate. Keys Agile, Jira, UAT product background with B2C (5+ years) CMS experience (they use Amplience and that's nice to have) Partnering with vendors (external Amplience POC) and internal stakeholders (internal brand leaders/users) Issue tracking experience (ServiceNow is nice to have) • Partner with Engineering: o Attend standups to move stories forward and help with blockers (with guidance from sr pdm) • User Support: Be the first line of defense to triage tickets / questions o Answer directly if its a question about basic functionality o Answer directly about general product roadmap questions o Open Jira tickets as needed for servicenow requests o Discern technical questions and know which tech partner to raise it to o Direct product questions to sr pdm as needed • Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets • Training & Documentation: o Help with any documentation or maintaining a library and directing people to the right training as needed o Assist with documenting requirements • Own a scope of the business (stretch): o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative) Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law. In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment. PandoLogic. Keywords: Product Manager (Engineering Department), Location: San Francisco, CA - 94151 , PL: 596870450

Created: 2025-03-04