Service Analyst

Service Analyst establishes technical knowledge around our processes and work items Primary Responsibilities: • Assist team members daily to complete work in order to meet departmental and regulatory standards • Review data of contract participants for accuracy • Prepare correspondence to contract participants • Monitor target response dates and follow-up in a timely manner as needed • Ensure proper documentation in workflow applications and participant files • Review forms and supporting documentation for completeness and accuracy • Transact routine non-financial activity on client accounts with both expediency and accuracy • Ability to explain basic information in functional area • Ability to multi task and leverage organizational skills • Effective decision making based on comprehensive case analysis • Demonstrate valuable interpersonal skills • Answer phone inquiries from participants. Qualifications: • Associates, or Bachelors degree preferred, or equivalent years of related experience • Strong analytical and problem-solving skills • Accountable, ethical, good decision making ability • Strong written and verbal communication skills required • Good computer skills and ability to multitask Training & Development: Coaching and feedback is provided to help you gain the necessary skills to be successful Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law. In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment. PandoLogic. , Location: Jersey City, NJ - 07311 , PL: 596870483

Created: 2025-03-04