Associate Customer Service Representative DE

On-Board Services is hiring a Associate Customer Service Representative HYBRIDin Wilmington, DE! For immediate consideration please send your resume to Line: Position Title and State you are Located. About Us:On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: Associate Customer Service RepresentativeJob Location: Wilmington, DEBenefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision InsuranceCompensation: $15.86 - $26.66 *Hybrid - 3 days in office  OverviewSummary:  - Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationshipsdecision makers, understanding the business model- Interacts with broader network of Internal Client Partners to ensure that the customers' requirements are understood and commitments are met.- Receives and processes all types of customer orders including complex andor Export orders.Responsible for inquiry & order handling process from beginning to end- Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.- Follows desk procedurespolicies in compliance with QS 9000, ISO andor other Quality System requirements.- Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.Optional (depending on BU requirements) :- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS- Receives, corrects and processes complex orders shipped between regions or plants.- Has understanding of cash collection process e.g. credit hold next stepsactions. On request, resolves open credit issues with customers and issues invoice adjustments and other debitscredits.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.- Supports Sales by providing detailed inputreports on sales volumes by account Qualifications: Must be experienced in SAP (R3-P23)Microsoft Office Suite - Excel experience is requiredIT knowledge is a plusCustomer Service experience is required Apply Today!was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. JD# 24-02368

Created: 2025-03-04