Customer Support Analyst - $28/hr-$32/hr - Arlington ...

Our client, a healthcare technology company, is seeking a temporary Associate Customer Support Analyst to join their team!About the Job:Respond to customer support inquiries via phone and email, ensuring prompt and effective issue resolution.Provide clients with regular updates on case progress and resolutions.Accurately document support activities and resolutions in the internal case tracking system using Salesforce.Troubleshoot customer issues independently and in collaboration with internal and external partners.Address transaction-related concerns, including prescription benefits and medical history.About You:Bachelor's degree or equivalent experience.1+ years of experience in customer service, preferably with transaction-based activities.Expeirence with HTML andor XML preferred.Experience with CRM or ticket management solutions required.Prior experience supporting healthcare professionals or transaction systems preferred.Familiarity with healthcare industry messaging standards is a plus.Strong communication and problem-solving skills.About the Position:Hourly payrate of $28hr-$32hr, depending on expeirence. Ability to work between the hours of 8am-8pm EST.Office is metro accessible in Arlington, VA Beacon Hill is an equal opportunity employer and individuals with disabilities andor protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other pany Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialtiesdisciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)

Created: 2025-03-04