Director of Project Services

Project Services Director$55,000k-$60,000k per yearPermanent Opportunity!Monday-Friday, 8:30am-5:00pmColumbus, Ohio (onsite)What we offer:Medical + Dental + Vision insurance 401K - matches 100% up to 6% deferralPaid parkingWhat you'll be doing:Provide receptionist services, including answering the phone and greeting guests Provide meeting logistics services: greet meeting attendees, offer hospitality, set up and tear down food and beverage service; maintain meeting rooms Produce a variety of documents including name tags and tents, labels, merged letters, stored reports, and other documents Assist with data entry - including event registrations - to association membership system and other databases Process incoming mail Provide back up support for the Director, Marketing & Events with learning events (webinar operations) for members and Connections Directory listings on the website Assist in special projects operations including annual conferences Support member Customer Relationship Management (CRM) member outreach program to improve member satisfaction Perform additional outbound calls to members on a project basis Lead in member support via general mailbox. Understand member issues and problem solve andor route members to correct internal or external resources. Also, resolve issues from any repeat bouncer emailsExecute effective written communications, most often, email communication to specific membersWho we're looking for:Customer service skills Knowledge of Microsoft products: Word, PowerPoint, Excel Knowledge of Video Conferencing tools (GoTo Webinar, Zoom, Teams, Webex) Proficient with phone system Ability to write well Attention to detail, organized and accurateComplete work timely and on schedule Perform work accurately and according to SOPs Seek internal customer feedback regarding satisfaction

Created: 2025-03-02