Regional Operations Manager

Do you love building and driving in unchartered territory? Do you get excited about creating new processes from scratch? Are you the type of person that gets "bored" doing the same thing every day and thrives in slight chaos?If you're nodding your head reading this, you should definitely consider this brand-new role that will put all your creative and scrappy powers to use and let you fire on all cylinders!! Not only that, you will also have lots of runway with opportunity for upward mobility with an amazing group of people. This is a good one! You will LOVE this opportunity :)As a regional Operations Manager, you will oversee our several veterinary clinics and support the hospital teams as they continue to grow and provide excellent veterinary care. Your entire focus will be on making the clinics GREAT, which will involve:Building an amazingly talented team and taking care of peoplePracticing high-quality veterinary medicineDelivering an exceptional client experienceManaging an efficient workflow and strive for operational excellenceGrowing patient volume, allowing for reinvestment in the teamsKey Responsibilities Include:Manage, hire, mentor, and drive performance of Hospital LeadersEnsure a positive client experience at clinics and step in to help with negative client situationsLead efforts to develop fantastic relationships with Care Partners (referring hospitals) and regularly interface with them to ensure we continue to earn their referralsPartner with Marketing Team to drive growth at each clinic and ensure the clinics are supported with both company and clinic-level marketing initiativesManage and drive financial performance across clinics, which includes budget tracking, KPI tracking, and clinic-level people initiatives to improve performanceHelp set clinic-level goals that align with goals in partnership with PMsMDsAssist with clinic recruiting and ongoing people management and onboarding needsAssist PMs and MDs with human resource issues and situationsEnsure medical excellence across clinics in partnership with the Chief Medical OfficerLead and drive team training initiatives to ensure growth and development of nursing teams Ensure SOPs and best practices are being followed across clinicsCollaborate with Director of Operations and CEO to find opportunities for workflow improvements within the clinicsSpend regular time in each clinic with teams (at least 75% of week should be in-clinic)We are looking to hire a growth-oriented person who is proactive, organized, detail-oriented, productive and great with people. The ideal candidate is eager to learn and grow and is excited about the idea of joining a fast-growing company with a big vision and ambitious growth plans. This person has an entrepreneurial mindset and thrives in a fast-paced, high-growth environment and is happy to roll up their sleeves and work in the trenches with the team, ideally, with the following qualifications:5+ years in pet healthcare3+ years of multi-site operational andor management experience in a fast-growing industry, ideally veterinaryManaged multiple hospitals (3+) in prior rolesFormer veterinary practice manager is a plusFour-year degree preferred but not requiredIf this sounds right up your alley - we want to talk to you today!

Created: 2025-03-02