Middleware Operation Manager

Pls find the JD extension as discussed ...About the RoleAttend Daily Standup callsmeetings for all Tracks of Middleware to review the Delivery issues of the last 24 hrs. Address concernsemails from Client and HCL teams related to Delivery. OnsiteOffshore team management as a People & Technical manager. Review the DailyWeeklyMonthly metrics for all the Tracks of Middleware. Work on presentations for Client related to changes in the existing environment or Upcoming New workdeals. OverseeAttend Major Incident calls as needed. OverseeReview shift handovers calls for all the tracks of Middleware teams. TrackLead the activities of SIP through waste removal or Automation adding monetary benefit for Middleware TowerHCLSSBT. Be the point of escalation for all Delivery and Security related issues pertaining to Middleware Tracks for SSBT. Keep track of the BAFOFinancialsHiringTransition of New work for Middleware Track. Keep a track of the ITILSLA governance and ensure no breaches occur. Conduct Wellness programsService Improvements to demonstrate the Value additions to the client. Conduct PIPs (Profit Improvement Plan) to ensure margin improvements YoY. Cost optimization programs to be implemented with tangible benefits.ResponsibilitiesAttend Daily Standup callsmeetings for all Tracks of Middleware to review the Delivery issues of the last 24 hrs.Address concernsemails from Client and HCL teams related to DeliveryOnsiteOffshore team management as a People & Technical manager.Review the DailyWeeklyMonthly metrics for all the Tracks of Middleware.Work on presentations for Client related to changes in the existing environment or Upcoming New workdeals.OverseeAttend Major Incident calls as needed.OverseeReview shift handovers calls for all the tracks of Middleware teams.TrackLead the activities of SIP through waste removal or Automation adding monetary benefit for Middleware TowerHCLSSBT.Be the point of escalation for all Delivery and Security related issues pertaining to Middleware Tracks for SSBTKeep track of the BAFOFinancialsHiringTransition of New work for Middleware Track.Keep a track of the ITILSLA governance and ensure no breaches occur.Conduct Wellness programsService Improvements to demonstrate the Value additions to the client.Conduct PIPs (Profit Improvement Plan) to ensure margin improvements YoY.Cost optimization programs to be implemented with tangible benefits.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, andor local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for pensation and BenefitsA candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Created: 2025-03-01