Customer Service/Inside Sales Representative

Job Title: Customer ServiceInside Sales RepresentativeJob Type: Full-timeSalary: We offer a competitive salary that aligns with your experience and qualificationsLocation: Johnson City, TN Corporate OfficeJoin the Mullican Flooring Team and Elevate Your Career!Objective: Are you ready to be part of a dynamic team, serving customers and driving sales for a leading flooring company? Mullican Flooring is seeking a Customer ServiceInside Sales Representative to join our Johnson City, TN Corporate Office. This role is all about delivering exceptional customer service, showcasing your in-depth product knowledge, and meeting monthly sales goals. We're looking for a team-oriented, positive individual who is passionate about serving our customers.Essential Functions: As a Customer ServiceInside Sales Representative at Mullican Flooring, you will:Provide timely and accurate information to customers regarding order status and product knowledge.Process customer orders, changes, and returns following established department policies and procedures.Collaborate closely with the credit department to resolve any disputed credit items.Offer timely feedback to the company regarding service failures or customer concerns.Promote and secure orders from existing and prospective customers through a relationship-based approach.Experience: To excel in this role, you should have:Sales Experience: 1 year (Preferred)Data Entry Experience: 1 year (Preferred)SAP experience preferred2+ years of customer service experience and strong basic computer skillsReliability, dedication, and strong phone and people skillsFlexibility, organization, and attention to detailAbility to multi-task and excellent follow-up skillsStrong data entry experience with a "can-do" and positive attitudeExperience working with National Retailers in the home improvement segment would be beneficial.Qualifications: We're looking for candidates with:Strong computer and internet skillsAbility to thrive in a fast-paced environment with excellent multitasking skillsProfessional appearance and demeanerA team player who collaborates effectively with colleaguesHours:Monday through Friday: 8:00 am to 5:00 pm (with overtime when necessary)Benefits: At Mullican Flooring, we value our team members and offer a comprehensive benefits package, including:Medical, Dental, Vision, and Life Insurance9 Paid HolidaysTwo Weeks Paid VacationProduct Discounts and More!If you're ready to be part of a winning team, elevate your career, and provide top-notch service to our valued customers, apply today! Join Mullican Flooring, where excellence meets opportunity.Mullican Flooring is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Created: 2025-03-01