Customer Service Representative

SummaryWe are looking for a Customer Account Specialist to manage and support customers who are not assigned to a sales manager, as well as assist selected customers alongside a sales manager. This role will also support the Head of Customer Service in optimizing daily processes and ensuring a seamless customer experience. The ideal candidate will be highly organized, customer-focused, and proactive in driving efficiency and satisfaction.Key ResponsibilitiesManage the end-to-end order process, from purchase order receipt to delivery and invoicing.Serve as the primary point of contact for customers, handling inquiries, requests, and complaints.Process and coordinate customer sample requests and shipments.Oversee and coordinate customer complaints, working closely with Quality Assurance (QA).Collaborate with the technical team to manage questionnaires and technical documentation.Execute customer communication activities, including change notifications and updates.Continuously assess and improve daily work processes to enhance efficiency and customer service.Ensure high levels of customer satisfaction through proactive communication and problem-solving.Monitor and follow up on customer contracts, agreements, and blanket orders.Maintain close coordination with supply chain, warehouse, and forwarders to minimize delivery delays.Qualifications & ExperienceBusiness or commercial education background.Up to 3 years of international work experience, ideally in a value-added solutions environment.Strong analytical mindset with a proactive approach to fortable working in an international and multicultural environment.Experience using CRMERP systems.Excellent communication and relationship-building skills.Confidence in initiating customer interactions and maintaining professional engagement.

Created: 2025-03-01