Technical Support Specialist

Adecco Permanent Recruitment is seeking a Technical Support and Training Specialist in Rochester, New York. We are seeking candidates with a background in CADBlueprint reading, experience with Windows 11+OS, and a Bachelor's Degree (preferably in Engineering).A competitive starting salary, in addition to full benefit (health, dental, vision, 401k and Profit Sharing) are perks of this opportunity. Candidates with 2-3 years of experience, or recent college graduates are encouraged to apply!What you will be doingUse phone, email, and remote access to support our CAD and PDF based excavation takeoff softwareTrain new and existing users how to master the application using MS TeamsSupport the roll out of new application features as they are released to our growing subscriber baseWork closely with our development team to define new features and prioritize issuesAssist in the creation of new training contentWhat we are looking for in youAbility to make connections with all types of people and build rapport quickly over remote communications channelsHave an appetite for learningBe an excellent listenerAdaptable and can think on your feetPositive attitudeInterest in the construction industryMust havesCADblueprint readingBachelor's degree in mechanical or civil engineering or related STEM fieldExcellent customer service, interpersonal, and communication skills, including written communication - no fear of the phone or video conferencingStrong organizational skillsMust be a strong team playerDemonstrate willingness to learn new softwareskillsProficient with Windows 11+ OS environmentEven better if you have experience in:GPS Machine ControlConstructionSalesforce CRMEqual Opportunity EmployerVeteransDisabled"‹Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws andor security clearance requirements, including, as applicable:"‹*The California Fair Chance Act*Los Angeles City Fair Chance Ordinance"‹*Los Angeles County Fair Chance Ordinance for Employers"‹*San Francisco Fair Chance Ordinance

Created: 2025-03-01