Veterinary Hospital Director

Save pets, help families, change lives. This is a dream job for a compassionate, organized and strategic manager to lead a team responsible for providing quality veterinary care at a reduced cost to pets in the Greater Richmond region at the Richmond SPCA's Susan M. Markel Veterinary Hospital. It is their mission to ensure that families have access to affordable treatment options for their companion animals, regardless of financial hardships. The Richmond SPCA organization working to cultivate a community committed to saving, protecting and enriching animal lives, is seeking a Hospital Director to lead their skilled, caring veterinary hospital team at its Susan M. Markel Veterinary Hospital. This is a critical role responsible for performing a full scope of business management and supervisory activities related to the operation of their full-service, low-cost veterinary hospital, consistently supporting and promoting the hospital's mission and best meeting the needs of the patients and clients they serve. If you have at least 3 years of proven management experience, this is an extremely rewarding career you should explore. Prior vet hospital or veterinary experience is preferred but not required. Why you should join the Richmond SPCA team: Huge Impact on the Lives of Pets and the People Who Love Them : Reporting directly to the COO, you will enjoy leading a team that doesn't turn patients away because their families can't afford lifesaving veterinary care. Competitive Salary - $65,000-$80,000/year Phenomenal benefits: Health insurance with 95% of the premium paid for by the employer, you will only be responsible for paying 5%! PTO, 11 paid holidays, life insurance, dental insurance, vision insurance, EAP, short-term disability, 401k plan with guaranteed employer contributions, family and medical leave, and worker's compensation. You will have access to the Susan M. Markel Veterinary Hospital to receive care for your own pets! Monday - Friday, daytime schedule : Occasional weekend and holiday work is required ESSENTIAL DUTIES AND RESPONSIBILITIES: Planning Develop the annual operating budget Collect and analyze important client/patient and other data to identify existing trends and opportunities and to predict and proactively address challenges Research veterinary industry trends Use internal data and external research to make continuous adjustments to improve operations and client and patient services Work with the Richmond SPCA Advancement Department to plan and execute hospital marketing strategies and tactics (to include social media platform management) Work with managers in other departments to coordinate delivery of hospital services where cross-departmental involvement is required Work with senior management to achieve organization-wide goals and objectives Financial Administration Monitor daily, monthly, quarterly and yearly revenues Approve and monitor expenditures Verify accuracy of monthly operating statement prepared by the Chief Financial Officer Oversee employee payroll Oversee the monitoring of inventory control and reports Work with staff to maintain the integrity of the AVImark database Develop fee schedules and adjust pricing as necessary Client Development Monitor and review the hospital's attention to client convenience and recommend enhancements to processes and procedures when necessary Set service goals, including those focused on client retention and satisfaction Find ways to collect client feedback to facilitate enhanced patient care and client service Look for and recommend opportunities for employee training Interface with clients regarding any customer service problems and work to resolve issues Establish client appointment scheduling guidelines and make adjustments as necessary to meet internal and client needs Identify ways to reduce omissions and inconsistencies Employee Development, Administration and Supervision Motivate employees and build a culture of respect, professionalism and enthusiasm for the mission Insist upon the highest ethical and professional standards among employees Interview and hire doctors (with consultation from the Supervising Doctor of Veterinary Medicine and the Director of Veterinary Medicine, who oversees the provision of professional services) Develop and update annually employee job descriptions Oversee the creation, implementation and improvement of orientation and training procedures for new employees in consultation with the People Operations Department Conduct yearly employee reviews for management staff and doctors Facilitate regular client and patient care team meetings for the delivery of important ongoing education Develop doctor schedules and work to ensure teams are adequately staffed; monitor staff attrition rates, etc. Listen to employee concerns and ideas Handle employee problems requiring disciplinary or other action (in coordination with other management staff) Monitor projects assigned to client and patient care teams to ensure timely completion Facilities, Equipment and Technology Management Provide input to the Facilities Manager to ensure that the physical hospital space continues to meet the medical and administrative needs of the patients, clients and employees Provide input to the Chief Operating Officer to ensure that technology - phone systems, computers and other devices and office equipment - efficiently meets the medical and administrative needs of the hospital Miscellaneous Assist with organizational events as needed And other tasks as needed or assigned The Richmond SPCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

Created: 2025-02-24