Service Dispatcher

Company DescriptionFirst Call Heating and Cooling is a locally owned and operated company based in Racine, Wisconsin. Specializing in heating, ventilation, and air conditioning services, we provide reliable, professional, and guaranteed solutions. Our emergency repair service is available 247, ensuring your comfort is our priority.Role DescriptionThis is a full time role for a Service Dispatcher at First Call Heating & Cooling. The Service Dispatcher will be responsible for proficiency in answering incoming calls, dispatching technicians, ensuring customer satisfaction, timely ordering of parts, outbound calls for future appointments and maintaining effective communication with clients. Continually promoting company products and services in the most professional manner to build strong, lasting client relationships.QualificationsFantastic Phone Etiquette and Communication skillsDispatching and Customer Satisfaction skillsCustomer Service ExcellenceEffective problem-solving and organizational skillsAbility to work well under pressure and in a fast-paced environmentExperience in a customer-facing role is a plusHigh school diploma or equivalent

Created: 2025-02-24