Customer Service Representative

Russell Tobin + Associates is currently seeking a Commercial Customer Service Representative - Hybrid. This is a 12+ months contract with potential for extensionconversion for successful contractors!Position: Commercial Customer Service RepresentativeLocation: Englewood, CO 80112 (Hybrid)Duration: 12+ months, with possible extensionPay rate: $26.00-28.00hr on w2 JOB SUMMARY:Primary Duties and Responsibilities:The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing Treasury Management, depository and loan services.Maintains and expands the relationship with customers by providing overall customer support services.Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.Identifies products and services that meet customer's needs.Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.Service customers phone and email inquiries.Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse.Assist customers with their deposit and loan questions.Maintain appropriate technical understanding of bank systems.Regularly attend trainings to supportexpend knowledge base.Basic Qualifications:Associate degree, or equivalent work experienceThree to five years of experience in financial services industryExcellent verbal, written, and interpersonal communication skillsOutstanding customer service and problem resolution skillsProficient computer skills, especially Microsoft office applicationsAdvanced knowledge of departmental and bank products and servicesTechnical support andor cobrowse skills.Preferred understanding of digital capabilities with experience in Information Technology environmentPreferred knowledge of Treasury Management ProductsServices with preferred experience with GTM and Operations.Russell Tobin Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors

Created: 2025-02-24