Collections Specialist

Collections Specialist Hybrid out of Midvale, UT Pay $18-$20hr. Job Description:Contracts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangementsUpdates customers' accounts on a computer systemAdheres to established guidelines when determining appropriate collection remedyDevelops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency to customer in the attempt of obtaining paymentsPerform skip tracing and due diligence functions to ensure compliance of all federal regulationsAdheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws, both state and federalMust Haves:High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experienceBasic knowledge of consumer and small business loans, credit cards, overdrafts and collection processesMust have excellent customer service skillsSolid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all timesAbility and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due accountSolid follow-up and negotiation skillsAbility to work independently, prioritize and organize workNice to Haves:Basic knowledge of regulatory requirements.Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

Created: 2025-02-24