Claims Specialist

Position: Claims Specialist (Property Damage)Location: Allentown, PA (Hybrid Schedule)6 Months contract with possibility of extensionWe are seeking a damage claims specialist to handle customer property damage claims that may occur allegedly due to the operations or providing of electric service. Responsibility includes the accurate and timely processing of customers claims, while conforming to state regulations and the Companys tariff. This individual will oversee the process, from the time the claim is initially received through the final determination and notification to the claimant and claim settlement, if warranted. This individual will be responsible for ensuring proper documentation, maintaining tracking reports, as well as handling customer inquiries.Core ResponsibilitiesAssist in determining liability for damage claimsEnsure compliance with state regulations and Company tariffAnalyze claims to ensure losses to be paid are appropriate for eventProcess claims by accepting or rejecting claimants documentationMaintain tracking records of all accepted and denied claimsEnsure confidentiality of claims decisions and rationaleProvide quality customer serviceHandle escalated calls or route to appropriate work groupsAll other duties and projects as assignedExperienceMinimum three (3) year's experience in Claims HandlingProficiency with all Microsoft Office products, specifically Word and ExcelStrong verbal and written communication skillsProblem-solving and conflict-resolution skills Pay Range: $24 - $26 HourlyThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Created: 2025-02-24