Quality Coordinator - Contract

GENERAL SUMMARYUnder direction, provides expertise, coordination, and monitoring of the quality improvement system including participation in quality assurance activities such as on-site monitoring, data analysis, accreditation, and licensing activities. Works in collaboration with administrative and clinical staff on quality projects and programs. ESSENTIAL FUNCTIONS AND RESPONSIBILITIESAssists in the implementation of the overall quality plan for Macomb County Community Mental Health (MCCMH).Assists in the implementation of quality processes, including monitoring, data collection, evaluation design, and training. Works on quality processes to improve electronic medical records and dashboards. Supports the maintenance of quality standards required for accreditation, third-party payer-provider status, and the Michigan Department of Community Health certification and licensure.Conducts quality audits and reviews all direct and contract programs. Monitors, evaluates, and audits activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level, for ongoing quality improvement tasks.Collects, reviews, and disseminates data from system-wide incident reports. Collects data on key performance indicators and provides reports to the State of Michigan. Participates in the development and implementation of quality policies. Assists in the development and implementation of quality improvement practices such as Continuous Quality Improvement (CQI) and Total Quality Management (TQM).Participates in various quality committees and councils.Operates an automobile to perform assigned job functions.Performs related duties as assigned.QUALIFICATIONSRequired Education and ExperienceBachelor's degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related fieldTwo (2) years of experience working with quality improvement process andor mental health program administrationPreferred Education and ExperienceMaster's degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related fieldTwo (2) years of experience working with accreditation standards for behavioral healthcare organizationsThree (3) years of experience working with quality improvement processes andor mental health program administrationRequired Licenses or CertificationsPossession of a valid Michigan driver's license and operable, insured automobile for authorized travelPreferred Licenses or CertificationsLicensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited License Psychologist (LLP), or Licensed Psychologist (LP)Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development planCOMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:Applicable computer applicationsMichigan Mental Health CodeMCCMH policies, rules, regulations, codes, and proceduresMedicaid Provider ManualModern office procedures, methods, and computer equipment Skill in:Using good professional judgment for the welfare and safety of our consumersUsing good professional judgment and following complex directionsExcellent written and oral presentation skillsAnalyzing information and completing reportsAbility to:Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements andor interactions to, about andor with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadershipWork in an environment which embraces the county's Dignity CampaignEffectively speak, write, and understand the EnglishEffectively speak, write, and understand a language other than English is preferredUnderstand and carry out oral andor written instructionsAccurately organize and maintain paper documents and electronic filesMaintain the confidentiality of informationWork independently

Created: 2025-02-24