Customer Support Analyst

Ascendo Resources is actively seeking a Client Support Analyst for a temp-to-perm opportunity. Our client, a reputable business consulting organization is located in Herndon, VA 20170.This role supports both finance and real estate & facilities teams in a fast-paced, administrative, and customer service-focused environment. The ideal candidate will be a proactive self-starter with strong organizational skills, time management, and excellent communication abilities. Experience in administrative support, customer service, and proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) is required. Hours: Monday - Friday | 8:30 AM - 5:30 PM (40 hoursweek)Pay Rate: $24hr - $27hrSalary Range: $50,000 - $55,000yearDuration: Temp-to-Perm (6-8 months)Responsibilities:Perform general administrative duties, including greeting clients and managing office operations.Coordinate events, including office lunches and meetings.Manage office supplies and ensure compliance with safety procedures.Assist with reports and upload data for internal teams.Handle customer service requests and billing inquiries.Support real estate & facilities management with reports and operational tasks.Collaborate with executives, stakeholders, and part-time support staff.Manage high email and call volume (15+ calls daily, 200-300 emails).Qualifications:Strong administrative and client-facing experience.Proficiency in Microsoft Office (Outlook, Excel"”Pivot Tables, Teams, SharePoint).Excellent communication skills"”both written and verbal.Experience working with executives and professional stakeholders.Strong attention to detail, problem-solving skills, and time management.Ability to handle high-volume communication and multitask effectively.Event coordination experience is a plus.This is an exciting opportunity for a polished, professional candidate who enjoys a dynamic work environment and thrives in a customer service and administrative capacity. If you're a go-getter with strong organizational skills and a proactive mindset, we encourage you to apply!

Created: 2025-02-24