Salesforce Developer

Introduction: Our client is implementing a cutting-edge contact center solution utilizing Salesforce Omnichannel for Case Routing, seamlessly integrated with AWS Connect for efficient case call routing. We are seeking a highly skilled professional to join our team and drive this innovative project to success.Job Description:Responsibilities:Design, implement, and optimize Salesforce Omnichannel for Case tegrate Salesforce Omnichannel with AWS Connect to ensure seamless case call routing.Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.Provide technical expertise and guidance on best practices for Salesforce and AWS integrations.Troubleshoot and resolve any issues related to Salesforce Omnichannel and AWS Connect.Conduct training sessions and create documentation for end-users and team members.Stay updated with the latest trends and advancements in Salesforce and AWS technologies.Skills:Extensive experience and expertise in Salesforce Omnichannel for Case Routing.Proven track record of integrating Salesforce Omnichannel with AWS Connect for case call routing.Strong understanding of Salesforce platform capabilities and limitations.Proficiency in AWS services, particularly AWS Connect.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.

Created: 2025-02-24