Desktop Support Specialist

Stefanini Group is hiring!Exciting opportunity awaits, let us help you get started!Apply now or you may call: (248) 528-6511 email: Deepak Tyagi () for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description:Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devicesParticipate in Disaster recovery testing exercisesUpholding procedures for logging, reporting, and statistically monitoring desktop operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsOther duties as assigned by the Level 2 Support Manager.Job Requirements: Minimum 5-6 years of relevant experience in a Desktop SupportIT Helpdesk role.Facilitate and manage high-quality video conferencing and virtual meetings.Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.Windows Migration.Hardware Software TroubleshootingExperience with VPN, Soft Phones, Remote Desktop, VDI.Asset Tracking Inventory ManagementPhone and Tablet support (Windows, iPhone, iOS, Android)Experience with Ticketing System (ServiceNow).

Created: 2025-02-23