Customer Service and Purchasing

TH Brands is in search of an Office Administrator with a primary focus on supporting the purchasing process. The successful candidate will play a crucial role in facilitating the procurement of products and assisting with the efficiency of our operations. This position involves tasks such as answering customer questions, creating and managing quotes for sales reps, creating purchase orders (POs), placing orders with vendors, and ensuring the smooth execution of orders.ResponsibilitiesAccurately issue purchase orders (POs) to suppliers, confirming pricing, and ensuring entries are updated in the ordering system and vendor portals.Assist account representatives with quoting and managing promotional product orders through regular communication with clients and vendors via phone and email.Assist with customer questions and troubleshoot order delays or questions for online and storefront customer orders.Build and maintain positive relationships with suppliers to ensure efficient procurement processes.Provide support to account representatives on orders, including making product recommendations based on specified criteria.Assist in the resolution of order-related issues such as back orders, returns, and refunds, specifically from an administrative standpoint.Undertake additional administrative duties as required to support the purchasing and sales teams.Skills RequiredProficient in basic IT skills (email, databases, MS Office, etc.).Exceptional communication and interpersonal skills.High level of attention to detail and organization.Demonstrated ability to manage projects and coordinate multiple tasks simultaneously.Ability to work independently with minimal supervision in a dynamic and fast-paced environment.Desired TraitsBackground in the promotional products, sporting goods, or apparel industry (preferred but not required).Prior experience in a office or administration workUnderstanding of purchasing processes and supplier management.Work EnvironmentThis role is primarily office-based, involving standard office equipment. The position may involve occasional interaction with manufacturing equipment and requires adherence to safety standards.Physical DemandsThe role is mostly sedentary but may require standing and lifting objects up to 50 pounds on occasion.Position TypeFull-time position.Hours: Monday & Wednesday through Friday, 9 am - 5:30 pm. 11 - 7 pm on Tuesday Hours may vary according to workload.

Created: 2025-02-23