AVP Deposit Operations Support Officer

This position is a direct report to the SVP of Operations. The AVP Operations Support is responsible for leading and directing all back-office bank deposit operations, ensuring quality customer service, employee growth and development and achievement of assigned goals and adherence to regulations, bank policy and ACH NACHA. requirements. Fiserv Premier and ACHNACHA experience is required.Responsibilities:Oversees day to day operations of the Operations Support Department, provides guidance and manages daily deposit operational activities to achieve customer service and business objectives.Manages Deposit Operations Support and Treasury Management personnel including training, mentoring and  development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.Ensure compliance with regulations, bank policies and procedures as well as NACHA rules.Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level interaction.Performs other job-related duties or special projects as assigned.Treasury Management oversight, including ACH transactions including origination, return items, dispute resolution, NACHA compliance etc.Responsibilities of Deposit Operations Support Department Include:Wire transfer operations.Ensure proper daily settlement of all banking transactions including timely returns.Exception Item processing.Reconciliations of official checks, internal bank accounts, etc.Online banking platform support including mobile banking and RDC.Debit card support including issuance, processing, daily transaction balancing and handling disputes.Research requests for customers, subpoenas, etc. on multiple platforms.Balancing and managing the various external vaults around the U.S. ensuring proper movements of cash to support out of area customers as well as proper cash management.Annual escheatment of dormant accounts as applicable laws in Texas and Illinois requires.Other duties and projects as petencies Required:Experience with Fiserv Premier core banking software.ACH NACHA Experience: 5 years.Staff Management and Coaching: 5 years.5 years management or supervisory experience in back-office operations andor treasury management (Required).10 years banking industry experience (Required).Strong knowledge of banking regulations, back-office operation functions, bank products, policies, and procedures.Strong attention to detail with high concern for data accuracy.Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines.Solid technology skills, including ability to navigate and search websites, intermediate proficiency with Microsoft office and advanced skill with banking software applications.Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, and tact.Ability to work independently and take ownership of projects.Excellent written and verbal communication skills.Minimum Qualifications:Bachelor's degree preferred or equivalent work experience.Job Type: Full-timeBenefits:401(k) & 401(k) matchingHealth, Vision, Dental & Life insuranceFlexible spending accountPaid time offSchedule: Monday to FridayWork Location: In Office

Created: 2025-02-23