Head of Lending Operations

Our client, a Financial Services Firm, is seeking a Head of Lending Operations in central New Jersey:Key Responsibilities:Own and optimize operational processes across loan processing, closing, servicing, and asset managementDevelop scalable workflows to improve efficiency and reduce bottlenecksIntegrate AI and automation tools to streamline underwriting, document management, and servicingOversee and improve task management systems (e.g., ClickUp, airtable, etc) to enhance execution and accountabilityLead cross-functional coordination, ensuring smooth collaboration across teamsManage offshore team integration, ensuring seamless hand-offs between U.S. and India teamsEstablish and enforce SOPs for key workflows to drive consistencyIdentify operational risks proactively and implement solutions before issues escalateDevelop performance metrics and reporting dashboards to track efficiency and process bottlenecksRequirements: Strong process-driven mindset - can build, refine, and enforce SOPs for operational consistencyTech-savvy with AI and automation experience - understands how to use AI to improve operational workflowsProven experience in lending operations, preferably in fix & flip, DSCR, and bridge loan environmentsExcellent project management skills - can optimize workflows and handle multiple moving parts effectivelyData-driven decision-maker - uses analytics and KPIs to drive process improvementsExperience managing offshore teams, ensuring seamless coordination and executionStrong leadership and team development skills - can train, delegate, and scale operations efficientlyProactive problem solver - identifies inefficiencies and implements solutions independentlyExcellent communication and collaboration skills - aligns with leadership, underwriters, sales, and processing teams

Created: 2025-02-23