Momentum (ERP) User Support Specialist

Engagement: Federal Agency's Financial and Acquisition Modernization ProgramRole: Momentum Business Analyst (User Community Support)Project Location: 100% Remote, Washington D.C. area preferred Important: Candidates must be a US Citizen and able to obtain a government clearanceImportant: Candidate must have at least 3 years of Momentum User Support ExperienceDescription of Role:The detail-oriented customer focused Momentum (an ERP Solution) Business Analyst provides end-user support, user engagement, and sustainment training support for a large ERP Implementation Program. This role requires a strong understanding of Momentum acquisition and financial systems and business processes to support end users effectively. Responsibilities:Serve as the primary point of contact for Momentum end-user support, troubleshooting issues, identifying solutions, communicating guidance to end users, and escalating complex issues to Tier teams as neededDevelop content for and lead a monthly knowledge session to provide system updates, best practices, and address common questions for new and existing end users Create or maintain Momentum user guides, FAQs, and training materials for end users  Identify patterns in user issues and recommend system enhancements or training opportunitiesDocument user inquiries, resolutions, and known issues to maintain a comprehensive client knowledge baseCollaborate with other stakeholders to resolve system related issues and ensure a fully functioning system Maintain up to date knowledge of Momentum system updates and changes, ensuring accurate and timely information to end usersRequired Qualifications and Skills:Undergraduate degree in related field (Computer Science, Information Systems, etc.)3+ years of Momentum Financial and Acquisition end user clientcustomer support3 to 5 years of management consulting in the federal spaceExperience supporting ERP end users in post-ERP implementation and O&M supportStrong understanding of financial processes and system functionalities within Momentum Experience developing highly effective materials and work products for Momentum end users (PPT decks, User Guides, SOPs, etc.) Extensive experience developing and presenting materials to end users and government leads Strong written and verbal communications skills to support business writing, professional correspondence, and meeting facilitation with a diverse group of clientsStrong PowerPoint skills - creating slides that accurately convey messaging using unique design featuresStrong Microsoft Office capabilities including PowerPoint, Excel, SharePoint, and WordStrong analytical skillsAttention to detail and ability to exhibit flexibility and adaptability in a fast-paced environment as priorities change Must be a self-starter, problem solver, and deadline drivenMust be able to obtain a government clearance

Created: 2025-02-23