Bilingual French - Customer Service Representative

Must be bilingual French SpeakingContract to hireOverview:Managing the order to cash flow of the allocated customer portfolio in a timely and accuratefashion Working along with the sales team on delivering customer service excellence andensuring compliance with sales business policies.Key Responsibilities:• Managing customer master data ensuring timely maintenance, accuracy, completeness andintegrity of all information• Managing order flow from order acquisition to order entry in compliance with agreed tradeterms• Managing delivery flow by liaising directly with planning, logistics and customer whilstacting as first point of contact in the event of any queryissue• Managing backorders ensuring a clean sheet• Managing goods returns in compliance with agreed trade terms• Acting as customer's first point of contact in case of commercial, logistics, product claims• Supporting sales events such as Sales Campaigns, brandsproduct presentations, customeronsite training, customer visits, etc. through active participation in both organizationalpreparation and execution• Issuing salescustomer-related reporting to the benefit of both sales team and customer• Implementing and enhancing customer service-related procedures, processes and systems• Participating to ad hoc sales-related activities andor projectsExperience:• Minimum 1-2 years of work experience in a B2B customer service environment preferred• Proven customer facing experience• Sales experience within a controlled environment of advantage• Experience with SAP implementation of advantage• Good business knowledge of order-to-cash flows.• Working knowledge of Incoterms and customs rules.• Fluent in English; French and Spanish a plus• Working knowledge of Incoterms and customs rules• Good knowledge of sales principles and methods• Good working knowledge of Office Pack (Excel, Power Point, Word)

Created: 2025-02-23