Customer Service Specialist

The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. a positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability Performs general clerical and administration activities to support the overall operations of the company.ResponsibilitiesGreet walk-in customers with a warm and positive attitude.Answer all incoming office calls and direct the calls to the appropriate department or person.Monitor incoming office emailsGeneral clerical activitiesSupport sales and service field employees with administrative tasksCreate vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs)Create and maintain the order book for product salesGenerate invoices for all product sales and service orders, including all applicable feesCall customers to collect outstanding accounts receivableInvoice all work in a timely manner, in the period the work was completedEnsure company adherence to profit margin expectationsSupport new customer setup and credit application processOrganize and maintain file system and other recordsMaintain internal documents to facilitate business processesFor service and sales calls, gather information necessary to generate the pose and type routine anize and maintain file system and other records.Prepare outgoing mail and correspondence, including email and faxes.Attend training sessions as necessary relating to the job.Willing to assist other co-workers when available or time permits.If applicable: dispatch technicians and create work orders from incoming service callsShip and receive equipmentSkillsPrevious experience in customer support or call center environments is preferred.Proficient in data entry with attention to detail for accurate record keeping.Able to meet deadlines.Excellent verbal and written communication skills to convey information clearly.Ability to type efficiently while engaging with customers on calls or chats.Strong problem-solving skills to handle challenging situations effectively.A positive attitude and willingness to learn in a fast-paced environment.

Created: 2025-02-23