Customer Support and Deployment Specialist

Technical Support Specialist Tier 1Are you looking for an opportunity to join a fast growing early stage company where your efforts and hard work will be recognized and rewarded? An opportunity for you to attain a generous ownership position in addition to salary based compensation? If you're that right person then Unified Office could be the right place for you. We are a fast growing dynamic company that is transforming the world of Voice over IP communications and data analytics software that businesses are using to embrace "head on" the rapid changes occurring in the world of business today. The right candidate must possess a "can do" positive attitude and leadership qualities. In addition the right candidate will receive a compensation package that includes a generous equity position within the company. ResponsibilitiesUnified Office has developed a next generation Unified Communications services platform for voice and data communications using well known cloud-based systems to create virtual "non-facilities" based back office systems that offer innovative mission critical services at a low cost of ownership.We are seeking an IT Service Desk Tier 1 Support Specialist who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using our IT ticketing system. Duties Include:· Work within our ticketing system to create detailed work logs and technical documentation.· Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance. · Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom). · Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to address technical issues at all times. · Maintain good working relationships with all cooperative workers. · Treat co-workers and members with respect and courtesy.· Network troubleshooting· VoIP configuration and troubleshooting· Provide assistance and training to customers in the use of our computer network, workstations.· Provide helpdesk support, via phone, computer, and through our ticketing system, for issues related to our software, hardware and peripherals.Skills & ExperienceStrong customer support skillsExcellent written and verbal communication skillsProblem-solving ability to diagnose and resolve basic technical issues.Demonstrates eagerness to learn and flexible with the ability to multi-task.Possess attention to detail and follow-through.Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.High level of professionalism and ability to maintain confidentiality.Must own reliable vehicle for travel within the Greater Nashua NH area.

Created: 2025-02-22