Customer Service Representative

Are you an insurance-savvy customer service professional looking for a dynamic role in a growing company? We're seeking a Customer Service Representative (CSR) with insurance industry experience to join our team! This role is ideal for someone passionate about helping clients navigate their policies, process claims, and provide top-notch service.What You'll Do:Client Support - Handle inquiries via phone, email, and chat regarding policies, coverage, and claimsClaims Assistance - Guide clients through the claims process, ensuring all documentation is completed and filed properlyPolicy Management - Process renewals, changes, and cancellations while maintaining accurate recordsProblem Resolution - Address client concerns professionally and escalate issues when necessarySales Support - Identify opportunities to offer additional coverage that fits clients' needsRecord Keeping - Maintain accurate documentation of all interactions in our systemWhat You'll Bring:1-3 years of prior experience with personal and commercial insurance (home, vehicle, workers comp, property, liability, crime, umbrella)*requiredUnderstanding of home, auto, commercial, liability, or umbrella insurance policiesStrong communication and problem-solving skillsDetail-oriented with excellent organizational abilitiesExperience using CRM and insurance software is a plusAbility to work independently and collaboratively in a fast-paced environmentWhy Join Us?Stable & growing company with a supportive, team-oriented environmentCompetitive pay with room for growthDental & vision insurance availablePaid time off & holidaysOpportunities for career advancementIf you have a passion for helping clients and a background in insurance, apply today!

Created: 2025-02-22