Hybrid Bank Client Support Specialist

Vaco Boston is currently partnered with a leading bank looking to bring on a proven Client Support Specialist with a background in bankingfinance customer service. Please reach out for more details and immediate consideration as the hiring manager is reviewing resumes this THIS weekend!**This role is to support the online division and sits in the corporate office, NOT in a bank facility**As a Bank Client Support Specialist your role will involve facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set. Responsibilities: * Handle incoming member calls and online messages in a fast-paced environment * Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions, which may include offering banking products * Manage multiple tasks, such as navigating between systems and resources efficiently * Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members through product acquisition * Advise and educate members * Deliver outstanding member service by demonstrating empathy, active listening, and professionalism * Apply strong time and call management skills to assist members with their banking needs * Prioritize continuous improvement and development through coaching and collaboration with your manager and team members :

Created: 2025-02-22