Senior Systems Support Specialist

Are you passionate about technology with network experience and are looking for a challenging role in IT as a Senior Systems Support Specialist?Realized Solutions, Inc. (RSI) is a full service IT consulting and Managed Services Provider to businesses in various different industries. RSI offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as 360° cybersecurity programs, Incident response, Security Operations (SOC) and cybersecurity consulting.We are looking for an IT Senior Systems Support Specialist to service a global client.The position requires an onsite work environment to assist client team members.Must be reliable, punctual and have a clean driving record. Highly motivated team player with great interpersonal skills to fit into a great office environment.ResponsibilitiesProvides an exceptional customer experience with every interaction.Offers prompt technical assistance in response to support calls, emails, service tickets, on-site client visits, and internal requests.Log all requests in ticketing system and escalate urgent issues.Maintain, monitor, and improve hardware and systems, perform preventative maintenance, meet expectations of Service Level Agreements (SLA).Test upgrades, interfaces, and fixes to assure quality, security, and customer satisfaction.Train end users in the use, customization, and security of system applications.Assess workflow and unmet business needs seeking strategies and solutions for improvement.Provide escalation assistance to junior team members troubleshooting network, email, printing, anti-virus, application issues, etc.Configure and install Servers, Desktops, Printers, BDR's, equipment, and software.Maintain up-to-date documentation of client networks and plete client technical reviews and propose solutions, options and quotes.Pursue Microsoft Certifications, Professional Development, and Technical Training.Adhere and assist in the implementation of security protocols and best practice.Promote company values, initiatives, policies and procedures.Participate in on-call rotation.Skills and ExperienceMotivated leader with excellent time management and mentorship skills.Excellent problem-solvingtroubleshooting abilitiesRespects confidential client and organization information and intellectual property.Excels in a dynamic, demanding environment with shifting priorities and requirements.Bachelor's degree or commensurate technical work experienceStrong understanding of Microsoft Best Practices.Advanced technical knowledge of Microsoft 365, Azure, and network infrastructures.Advanced technical knowledge of Meraki networks, PowerShell scripts, MS Teams, Crowdstrike, Netwrix Auditor, and Panther.Clean driving record with valid driver's license.Ability to lift minimum of 50 lbs.

Created: 2025-02-22