Customer Service Representative

Here at HR Soul our solutions amplify the performance of people and the soul of company culture. From strategic planning with CEO's, partnering with HR leaders on key projects, building high performing teams to coaching and recruiting the future of our client's organization.We are seeking a detail-oriented and proactive Customer Service Representative (CSR) to join our client's team. In this role, you will be responsible for handling email and phone inquiries, providing white-glove service for key accounts, processing data entry, assisting with purchasing, and contributing to special projects as needed. The ideal candidate will be comfortable working in a dynamic environment where some tasks may not have clear guidelines, requiring adaptability and problem-solving skills.This is a remote role, but may require some occasional on-site work in Odessa, FL.Key ResponsibilitiesRespond to customer inquiries via phone and email, ensuring timely and professional communication.Provide elevated, personalized service for key accounts, anticipating needs and delivering solutions.Perform accurate data entry and maintain up-to-date records in company systems.Assist with purchasing tasks, including order processing, vendor communication, and follow-ups.Support special projects as assigned, demonstrating initiative and problem-solving capabilities.Navigate ambiguous situations and take ownership of challenges where clear guidelines may not exist.Collaborate with internal teams to ensure seamless service and operational efficiency.Qualifications & SkillsPrevious experience in customer service, administrative support, or a related field.Strong verbal and written communication skills, with a professional and customer-focused approach.Ability to handle high-touch service interactions with key accounts.Detail-oriented with strong organizational skills and accuracy in data fortable working independently and adapting to changing priorities.Bilingual (SpanishEnglish) preferred, but not required.Proficiency in Microsoft Office Suite and CRM or ERP systems is a plus.Why Join?A dynamic, team-oriented work environment.Opportunities for growth and professional development.A company that values initiative, adaptability, and excellent customer service.If you're a proactive problem-solver who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences, we'd love to hear from you!Diversity CommitmentAt HR Soul, we embrace a rich tapestry of backgrounds and experiences within our workplace. We actively encourage applications from women, individuals of color, members of the LGBTQ+ community, people with disabilities, ethnic minorities, immigrants, and veterans.Equal Opportunity Employment StatementHR Soul proudly upholds its status as an Equal Opportunity Employer. We prohibit discrimination against any employee or candidate based on various attributes, including but not limited to race (encompassing characteristics historically associated with race such as hair texture and style), color, gender (including pregnancy and related conditions), religion or belief, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable clusivity CommitmentHR Soul and its partners are fully committed to ensuring that all qualified individuals are included. We provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the job application or interview process, or require accommodations to perform essential job functions, please reach out via our contact page: Contact HR Soul.Your RightsHR Soul is dedicated to ensuring that all applicants are aware of their rights concerning workplace discrimination, which is unlawful.Application AgreementBy applying for this position, you authorize HR Soul to exclusively consider you as a candidate for the specified opportunity. You affirm that the information you provided about your qualifications is true and that you have not misrepresented yourself. Additionally, you agree to keep confidential any details regarding the position that you may learn from HR Soul, sharing such information only as necessary to support your application process. In exchange, HR Soul pledges to make reasonable efforts to represent you throughout the job screening and resume distribution stages.Salary Transparency StatementCompensation for this position (and others) at HR Soul is based on multiple factors, including:The candidate's skill set, experience, and educationRequired licenses and certificationsGeographic location of the officeAdditional business and organizational considerationsIn line with local regulations, HR Soul provides a salary range that reflects a reasonable estimate of the base pay for this role in areas where salary disclosure is mandated.

Created: 2025-02-22