Senior Account Manager

Elevate Client Success as a Senior Account Manager at ShipOffers!Are you a strategic thinker, master communicator, and relationship-building pro? Do you excel in fast-paced, high-energy environments where collaboration, innovation, and customer success are at the heart of everything you do? If you're ready to take your career to new heights, ShipOffers wants YOU to lead and grow key client relationships!Who We AreAt ShipOffers, we've been redefining product sourcing and fulfillment since 2001. With over 10 appearances on the Inc. 5000 List of Fastest Growing Companies, we've built a thriving community of 110+ passionate individuals in Denver who believe in teamwork, growth, and having fun while delivering excellence.We're not just a company"”we're a family that values collaboration, positivity, and results. When you join us, you become part of a mission to drive success for our clients while building a career that challenges and rewards you every step of the way. Your Role: Senior Account ManagerAs a Senior Account Manager, you will be the trusted advisor and main point of contact for our high-value clients, ensuring their fulfillment needs are met with precision and excellence. You'll work closely with internal teams to provide solutions, drive account growth, and deliver an outstanding client experience that strengthens long-term partnerships. What You'll Do:Own Client Relationships - Serve as the primary contact for key accounts, providing strategic guidance and world-class customer service.Drive Account Growth - Identify upsell and cross-sell opportunities to expand client business and increase revenue.Ensure Performance Excellence - Monitor account activity, analyze trends, and proactively address challenges before they arise.Collaborate Across Teams - Work with operations, logistics, and marketing to ensure seamless fulfillment and top-tier service delivery.Lead Client Strategy Meetings - Provide insights, performance metrics, and growth recommendations to enhance client success.Stay Ahead of the Industry - Keep up with eCommerce, logistics, and fulfillment trends to position ShipOffers as a trusted industry leader.Maintain Client Satisfaction - Ensure high retention and loyalty by consistently exceeding client expectations. What We're Looking For:Experience & Expertise - 5+ years in account management or customer success, preferably in logistics, eCommerce, or fulfillment.Strong Communicator - Exceptional interpersonal and negotiation skills with the ability to manage and exceed client expectations.Results-Driven Mindset - Proven track record of managing multiple accounts, solving problems, and driving client success.Analytical & Strategic Thinking - Ability to analyze data, identify trends, and make informed dustry Knowledge - Familiarity with eCommerce, direct response marketing, fulfillment, and shipping operations is a big plus!Proactive & Organized - Ability to manage competing priorities in a fast-paced environment while staying one step ahead.Education - Bachelor's degree in Business, Marketing, Logistics, or a related field (or equivalent work experience). Why ShipOffers?Award-Winning Growth - Recognized on the Inc. 5000 List 10+ timesCollaborative, Fun Culture - Work with a team that supports and challenges you to growOpportunities for Advancement - We invest in your success and career developmentMake an Impact - Help businesses thrive while being part of a company that values you Additional InformationSalary starting at $65,000 annually, plus generous time-off policyThis position is on-site in Englewood, Colorado.  Ready to Take the Next Step?If you're looking for more than just a job, but a career where you can lead, innovate, and make a real difference, then this is the role for you! Apply today and let's build something amazing together. ShipOffers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2025-02-22