Front End Supervisor

POSITION DETAILSType: Full-time (32-40 hours per week)Pay Rate: $20-$22 per hourDesired Start Date: As soon as possibleDESCRIPTIONWe are seeking a dynamic and experienced Front-End Supervisor to join our team. This position is responsible for overseeing front-end operations at both the Main Campus Store and UMass Downtown, as well as staffing support for offsite events (e.g., football, hockey, basketball, and other university functions). The Front-End Supervisor ensures outstanding customer service, smooth store operations, and efficient staffing across all locations.This key holder role requires excellent leadership, communication, and organizational skills. The Front-End Supervisor is responsible for staff scheduling across multiple locations, training new employees, and ensuring that front-end policies and procedures are consistently followed.This position is best suited for experienced leaders with strong communication and interpersonal skills, problem-solving abilities, and business acumen. Weekend availability and flexibility to work at both store locations as needed are required.BENEFITSEmployee discount403(b) retirement planHealth, dental, vision, and PTOKEY RESPONSIBILITIESStaff ManagementRecruit, hire, train, and manage front-end staff.Schedule staff for all locations, including the Main Campus Store, UMass Downtown, and offsite events, ensuring optimal coverage.Conduct performance evaluations and provide ongoing coaching and feedback.Foster a positive and inclusive work environment.Ensure front-end staff adhere to store policies and procedures, including PCI compliance.Manage on-duty store associates on weekends when scheduled as the on-duty supervisor.Ensure checklist duties are completed thoroughly and fairly between associates.Schedule and monitor employee breaks.Post and print employee schedules at least 2 weeks in advance.Address cash register shortages of $10 or more, following proper documentation and audit compliance.Lead by example through exceptional customer service, full knowledge of POS systems, punctuality, and proper cash handling procedures.Customer ServiceEnsure that all customers receive prompt, courteous, and knowledgeable assistance.Handle customer inquiries, complaints, and escalations in a professional and effective manner.Promote a culture of exceptional customer service among staff.Store OperationsPerform opening and closing duties for both store locations as a key holder, following all security protocols.Troubleshoot and resolve register issues, ensuring smooth transaction processes.Oversee cash handling procedures and ensure accurate register balancing.Maintain cleanliness and organization of the front-end area.Conduct daily register audits for over and short variances.Enforce loss prevention best practices through attentiveness and customer municationLiaise with department managers to ensure seamless operations across all locations.Utilize the employee forum to communicate important updates and announcements.Conduct regular team meetings to keep staff informed and engaged.Training & DevelopmentDevelop and implement training programs for new and existing staff.Provide ongoing coaching to enhance staff performance and professional growth.Ensure staff compliance with store policies and procedures.QUALIFICATIONSHigh school diploma or equivalent (college degree preferred).Minimum 2-3 years of retail experience, with at least 1 year in a supervisory role.Strong leadership and interpersonal skills.Excellent customer service and communication abilities.Proficiency with point-of-sale (POS) systems and basic troubleshooting.Ability to work weekends, flexible hours, and shift between multiple store locations.Strong organizational and multitasking skills.Ability to handle stressful situations with professionalism and calmness.Reliable transportation to travel between locations as needed.PREFERRED SKILLSEmployee training and developmentScheduling across multiple locationsConflict resolutionProficiency in Google Sheets, Docs, Microsoft Teams, AsanaExperience using internal employee forumsIf you're an experienced leader with a passion for customer service and retail operations, we'd love to have you on our team!

Created: 2025-02-22