Desktop Support Engineer

Job descriptionJob Title: Desktop Support Engineer Location: Newton ,MA (02466) OnsiteWe are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location Hands on experience on install upgrade and troubleshoot Desktop Laptop OS and office and other application softwareoInstallation and configure Windows 1011 on Desktop LaptopoConfiguration of operating system Language packs If anyoConfiguration of outlook profile MS Teams and OneDriveoInstall and configure Office application with other Line of Business ApplicationsoEnsure the user profile data is backed upoConfigure of IE settings network and printer drives Also check group policies are appliedoConfiguration of printeroDrive mapping to NeworkSharedoHandson experience with Windows and Knowledge in Mac OS environments is added advantageoDiagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etcoMobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etcoBasic knowledge on Office365 services Active Directory and user login methodsoKnowledge on SCCM application push and deployment for workstationsoWalking customers through installing applications and computer peripheralsoGuide users with simple stepbystep instructionsoConduct remote troubleshootingoOS and Application support ticket handling on INC SRoGood to have ticketing tool knowledge SNOW JIRA etcoTest alternative pathways until you resolve an issueoCustomize desktop applications to meet user needsoRecord technical issues and solutions in logsoHelp create technical documentation and manualsoProven work experience as a Desktop Support Engineer Technical Support Engineer or similar roleoKnowledge on Office application like WordExcel PowerPoint outlook TeamsoWorking knowledge of office automation products and computer peripherals like printers and scannersoProvide technical assistance and support issues related desktop support Teams Conferencing supportoVIP user coordination and supportoProfessionalism when resolving service delivery and client issues in a timely manneroIdentifying and escalating business and technical challenges as appropriate and in a timely manneroCommunicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all timeoInstall and configure the AntivirusOther Roles and responsibilities during MigrationCoordinate with Migration Onsite team and scheduling teamHelping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the teamEnsure all scheduled migrations are completed without any business impaSkillsMandatory Skills : Jira Service Desk, Servicedesk, Windows Server

Created: 2025-02-22