Customer Service Specialist

Job Title: Customer Service SpecialistLocation: Champlin, MN 55316 (position is ONSITE - hybrid work available after 9 month training)Hours: Monday - Friday(8am - 5pm)Salary: $45,760- $54,600 Rapid Packaging has an exciting new opportunity for a Customer Service Specialist to become part of our energetic and dedicated Customer Delivery team! Our Customer Service Specialist makes an impact serving as both a key interface and essential resource for our customers. The position also provides key support to the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers.Rapid Packaging is a customer focused, growth-oriented company and has been recognized as a Top Workplace in MN for multiple years! As an employee of Rapid Packaging, you will become part of an energetic culture and team environment that truly recognizes its employees' hard work. We offer competitive pay and a comprehensive benefits package.ESSENTIAL DUTIES AND RESPONSIBILITIES:Partners with the outside sales team to meet and exceed customer's service expectations.Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freightshipping costs and delivery timeResponds to customer order inquiries, prepares price quotation, and initiates purchase ordersThis role is the first point of contact for many customers and prospects, so strong communication skills are essential.Ability and interest in learning about Rapid product lines. Employee will make recommendations to the customers or prospects that contact us via phone or email.Processes customer orders, changes, andor returns per established department policies and procedures.Helps create the customer experience by building and maintaining friendly and professional customer putes price, discounts, shipping costs, and sales vestigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.Identifies, suggests and closes additional purchases of products and services to customers.Performs administrative duties such as filing copies of orders and maintaining up-to-date customer information in the database.REQUIREMENTS:College education preferred and at least three to five years related experience andor training, or equivalent combination of education and experienceB2B sales and customer focus and experiencePrevious experience in distribution or packaging industry helpfulExcellent interpersonal communication skills in oral and written formatAbility to work in a team environment; can manage change and prioritize multiple activitiesSelf-starter; possesses drive and takes initiative on projects and daily responsibilitiesAbility to communicate directly to customers via phone and emailResults driven; detail oriented with a strong sense of urgencyDemonstrated proficiency with Microsoft Office software and other spreadsheet applicationsFamiliarity to ERP computer software platforms helpfulBENEFITS: As an employee of Rapid Packaging, you will become part of an energetic team environment that truly recognizes our employee's hard work. We offer the following benefits to our employees:Health care and well-being programs including medical, dental, vision, telemedicine, and employee assistance program (EAP)Paid time off starting at 16 daysyear and increasing with years of service401(k) & ROTH retirement savings with company matchHealth Savings Account (HSA) with company matchFlex Spending Account (FSA) & Dependent Care Account (DCA)Basic LifeAD&D InsuranceShort- and Long-Term Disability InsuranceA strong company culture!APPLICATION INSTRUCTIONSPlease submit resume and salary requirements to are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability, or any other federal, state, or local protected class.

Created: 2025-02-22