Call Center Representative

Join our Health Call Center Customer Service Team and make a difference. We're looking for a Call Center Representative to be the first point of contact for callers, providing essential information and support in a fast-paced environment.What You'll Do:Answer inbound calls promptly and courteously, ensuring a positive experience for each caller.Provide non-clinical support, including conducting precertification and documenting all interactions accurately.Enter demographic data into electronic databases, ensuring information is up-to-date and accurate.Assist clinical staff by handling overflow calls and supporting service level standards in accordance with company policies.Manage fax requests, emails, and case-building tasks to support the healthcare team and clients.Make outbound follow-up calls to ensure timely processing of pre-certifications and resolve customer inquiries.What We're Looking For:At least one year of call center customer service experience (healthcare experience preferred).High school diploma or equivalent.Strong communication, data entry, and problem-solving skills.Ability to work in a 247 call center environment, including weekends, nights, and holidays as needed.Why Join Us?Meaningful work in the healthcare industry.Growth and development opportunities.Supportive and team-oriented environment.Ready to take the next step in your career? Apply today!

Created: 2025-02-22