Customer Service Representative

Customer Service Representative Location: Fargo, ND Duration: 1 year, contractShift Details: Afternoon Shift 9:30 AM to 6:00 PM M-FPay: $20.00 per hour Responsibilities:Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience. Qualifications:At a minimum, you'll need:Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint.It would be a plus if you also have:A high school diploma or equivalent.At least 1 year of experience in a customer service or call center environment.Strong communication and interpersonal skills with a customer-centric mindset.Excellent organizational and multitasking abilities, ensuring smooth operations in a fast-paced environment.Ability to stay calm under pressure and deliver exceptional solutions that meet or exceed customer expectations.Category Code: JN003

Created: 2025-02-22