Technical Support Engineer

Technical Support EngineerThis is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA.To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.About OdooOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.About the RoleAs a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.Responsibilities:Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and servicesInvestigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutionsCollaborate with cross-functional teams to resolve customer and partner technical challengesServe as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiencesManage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experienceDevelop solutions using Bash, Python, JavaScript, and PostgreSQLDocument resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvementQualifications and Requirements:Bachelor's degree in Computer Science, Engineering, or related fieldExperience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)Knowledge of ERP systems (CRM, Accounting, Inventory, POS)Strong problem-solving skills with the ability to translate technical concepts for diverse audiencesEffective communication and collaboration skills with team members, partners, and customersNice to have:1-3 years of professional experience (technical support preferred)Experience with Odoo or similar ERP systemsBackground in SaaS or startup environmentsExperience working with UnixLinux platformsA proactive learning mindset with a focus on continuous improvementAdditional language skills (Spanish, French, or Portuguese preferred)Compensation and Perks:Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter BenefitsPTO (Paid-time-off), paid sick days, and paid holidaysEmployee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals$100 towards a work-from-home office setupEvolve in a nice working atmosphere with a passionate, growing team!Chef-prepared lunches - snacks, fruit, and coffeedrinks on tap!Company-sponsored events for groups of 6+ employeesThe estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Created: 2025-02-22