Account Manager, UOVO Wine NAPA

Position Summary: As the Account Manager, you will be responsible for curating and managing tailored wine solutions for wine collectors throughout the globe. This hospitality-driven, relationship-focused role requires an understanding of the fine wine industry, as well as expertise in sales and exemplary client service. You will serve as a trusted advisor, helping clients expand, move, or strategically deplete their wine collections based on their evolving needs.Key responsibilities include building and maintaining strong relationships with discerning clientele, providing tailored recommendations, and overseeing logistics related to wine new purchases and within their storage accounts. With a consultative approach, you will leverage the wide range of services offered by UOVO Wine, ensuring a seamless and elevated experience that drives satisfaction and retention.Success in this role demands a passion for fine wine, exceptional interpersonal skills, and a proactive approach to sales and client satisfaction. The ideal candidate thrives in a luxury hospitality environment and possesses a keen ability to anticipate and fulfill the unique preferences of sophisticated wine collectors.Required SkillsAbilities: A passion for wineExceptional written and verbal communication skillsExceptional attention to detailExceptional interpersonal and client satisfaction skillsAdvanced experience working with computer softwareStrong analytical and problem-solving skillsStrong time management skills, with proven ability to meet deadlinesStrong commitment to confidentialityAbility to think outside the box to accomplish tasks and ensure client satisfactionAbility to work with minimal supervisionAbility to be flexible and calm in a fast-moving environmentAbility to develop solid working relationships within all levels of the organizationAbility to analyze and leverage client and opportunity dataStrong working knowledge of Microsoft 365Preferred SkillsAbilities:Wine industry knowledge or experience preferred Familiarity with SalesforceAbility to handle multiple projects at onceAbility to pitch in to help other departments in response to client needs or requestsPhysical Requirements: Prolonged periods of sitting at a desk and working on a computerRequires finger and wrist manipulation more than 90% of the timeMust be able to lift up to 50 pounds at timesTravel Requirements: Hybrid role - no less than 3 days in the office per weekOccasional local or regional travel may be requiredEducation, Experience, andor CertificationsRequired:Bachelor's degree or equivalent professional experienceA minimum of 3 years in a hospitality-oriented role or 5 years combined in hospitality, wine, andor salesPreferred: 3-5 years in a customer service role3-5 years of experience with fine wineResponsibilities:Serve as the primary point of contact for all client service requests in-house at UOVO Napa.Act as a service and sales-driven liaison between our clients and the operations, logistics, and advisory teams.Develop personalized solutions to exceed client expectations, ensuring a high level of satisfaction with a deep passion and understanding of fine wine.Focus on client retention and engagement to foster long-term relationships.Report directly to the CRO, with future reporting to the Director of Account Management.Meticulous digital record keeping of client data, preferences, andMaintain a positive and professional demeanor in all client interactions.Participate in team meetings and contribute to special projects.Perform other related duties as pensation DetailsSalary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; charitable donations; wine education and tastings; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.

Created: 2025-02-22