Customer Service Representative

Job Summary: The Customer Service RepresentativeSales Liaison will provide ideal customer service by communicating with customers andor sales staff by following through on every aspect of the order. Responsibilities: Receives customer's orders, coordinates all purchase order details, enters orders and prepares orders for shipment.Arrange freight through TMS.Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.Ensure customer orders deliver on time.Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).Assists assigned Sales staff to help exceed customer's needs as necessary.Assists with answering inbound calls.Maintain outstanding customer relationships with all customers.Additional duties as deemed necessary by the SupervisorManager.

Created: 2025-02-22