Account Executive

At International Citizens Insurance (ICI), we're more than just an insurance provider"”we're a trusted partner for navigating life abroad. We're seeking an Account Executive to join our Group Benefits team and play a key role in nurturing client relationships, delivering exceptional service, and driving client satisfaction.About the Role & Responsibilities:As the primary point of contact for a portfolio of clients, you will ensure their needs are met with professionalism and expertise. Key responsibilities include:Building and maintaining strong customer relationships through phone, video, and email support.Managing client portfolios to meet deliverables, timelines, and expectations.Resolving service issues related to billing, claims, eligibility, and coverage efficiently.Acting as a strategic partner to align solutions with client goals.Overseeing contract renewals, maintaining accurate records, and collaborating with the sales team on upselling and renewals.Demonstrating insurance market expertise and building rapport with carrier representatives.Collaborating across teams to enhance customer satisfaction and organizational success.Responsibilities:Build and nurture lasting customer relationships through phone, video, and email support.Address and resolve service issues related to billing, claims, eligibility, and coverage with professionalism and efficiency.Manage a portfolio of clients, ensuring all deliverables, timelines, and client expectations are met.Serve as a strategic partner, providing solutions aligned with client objectives and goals.Oversee client contract renewals and maintain accurate records, including updates to contracts.Identify opportunities for upselling, cross-selling, and renewals, collaborating closely with the sales team to maximize client value.Demonstrate expertise in the insurance marketplace and build rapport with carrier representatives.Collaborate across teams to drive customer satisfaction and contribute to organizational success.QualificationsMinimum of 3 years of experience in customer success, account management, or related roles, preferably in insurance or financial services.Exceptional written and verbal communication skills, with the ability to articulate complex information clearly.Proven ability to manage multiple clients and priorities in a fast-paced environment.Strong problem-solving skills and the ability to think critically and strategically.Experience with CRM systems (e.g., Salesforce, HubSpot) and external portals (insurance platform experience preferred).Proficiency in Google Workspace and Microsoft Office Suite.A proactive, customer-focused mindset with a commitment to delivering exceptional service.Flexibility to work independently while contributing to team petitive Benefits Include:100% Health insurance401(k) with company matchVoluntary disability and life insurance benefitsAbility to work remotely or hybrid in an active, energetic officeGenerous paid time-off policyOngoing training and development opportunities to help you grow and succeed in your role.How to ApplyDon't miss your opportunity to work for an outstanding company!Email your resume and cover letter to are an equal-opportunity employer.

Created: 2025-02-22