Commercial Lines Department Manager

SummaryObjectiveThe Commercial Department Manager (CDM) will lead the commercial department team members in the areas of renewal management, and client servicing. The CDM will participate in strategic operational functions within the department to advance the knowledge of team members. The CDM will add value and profitability to Single Source Insurance while moving the agency forward to accomplish the strategic mission of the company.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Oversee proper input of policy information in VertaforeAMS 360Tracking of new, renewed and cancelled accountsSuccessfully pull reports including renewal listsTrack and report on monthly and overall retentionProvide Instruction and Correction to Commercial Lines Team members in areas related to properly following company and department procedures and agency protocols.Track team member progress on client accounts to ensure accuracy and timely completeness.Keep up to date on industry changes and inform the team.Monitor carrier updates to ensure most profitability on lines of business.Present department summaries to executive team as requested to apprise of department issues and achievements and report status updates.Attend Continuing Education classes and Professional advancement education to maintain all industry licenses and advance individual learning and enhance management skills.Assisting Human Resources in periodic reviews for department staffConduct disciplinary reviews and performance improvement plans when required.Assist HR in job descriptions, intern objectives and recruiting effortsinterviews for department team members.View, accept or deny time off requests from team members in a timely manner.Represent the company and department in a professional and positive manner in relations with other personnel, customers, vendors, and petencies• Understanding of Commercial Insurance Rating Factors• Communication proficiency in person, by phone and through emails with team members and insureds• Ethical Conduct• Flexibility• Initiative• Accountability• Excellent Time ManagementSupervisory ResponsibilityThis position has supervision responsibility over commercial servicing and certificates.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Position TypeExpected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Some overtime may be required. Some weekend event participation may be required.Required Education and Experience220 Insurance License4+ years of insurance agency experienceExperience with Vertafore AMS 360 platformProficiency with Microsoft Outlook, Word and ExcelPreferred Education and Experience4 Year college degree in risk management, business or related field

Created: 2025-02-22