Help Desk Specialist

Position: Contact Coordinator Location: Canton, MA. In office positionShift: 8am-5pm.Duration: 3 Month ContractPR: 18-20hrRESPONSIBILTIES: Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.Actively listen, acknowledge, accurately categorize contact reasonsexperiences, and respond accordingly. Keeping up to date on email communications.Ability to multitask using multiple databases to accurately research and respond to inquiries.Ensure datareport integrity by continuously understanding use of tools and the business needs for information.Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive responseresolution.Help with Password resets Help with App Downloads and rollouts EXPERIENCE AND EDUCATION QUALIFICATIONS:1-2 years of similar experience (call center, help desk, admin assistant)Customer facing experience- this is imperativeAble to work on site from Monday- Thursday in Canton, Massachusetts Demonstrated ability to trouble shoot and problem solve.Ability to listen, talk, and type simultaneously.

Created: 2025-02-22