Patient Service Representative (409590)

IDR is seeking a Patient Services Representative to join one of our top clients in San Francisco and Daly City, CA. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!Position OverviewResponsibilities for the Patient Services RepresentativeServe as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutionsEducate patients and families on complaint procedures and foster service recoveryAct as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experienceMaintain thorough documentation of patient concerns, follow-ups, and resolutionsAssess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are providedRequired Skills for Patient Services RepresentativeStrong customer service skills with a focus on service recoveryUnderstanding of healthcare operations, including risk management principlesKnowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievancesExcellent written and verbal communication skills to interact professionally with diverse audiencesProficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)What's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry-leading organizationClose-knit and team-oriented cultureWhy IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Created: 2025-02-22