Account Manager

The Account Manager is the primary customer contact for contracted accounts. Account managers are responsible for timely follow-up and follow-through with customers to ensure a positive relationship, complete satisfaction, and account renewal. Account Managers propose non-contracted landscape enhancements to meet the needs and increase the customer's satisfaction.What the role entails:Develop strong relationships with customers by frequently communicating and earning trust.Manage properties by inspecting, identifying problems, and proactively providing solutions to the customer.Ensure that properties meet or exceed customer quality expectations.Develop long-term property plans that anticipate customer needs and assist customers in budgeting.Conduct on-site walk-throughs with customers.Assist in resolving accounts receivable issues when necessary.Work closely with Operations to plan and schedule so that performance meets customer expectations.Assist in snow operations as municate deficiencies in quality to Operations and assist in formulating a plan to resolve issues.Prepare and present proposals for renewals and enhancements in a timely manner and in accordance with company standards.Meet or exceed established sales goals for contract renewals and enhancements.Monitor and update all sales opportunities in CRM and follow up with customers to optimize sales opportunities.Work with administrative support to ensure all contract administration is timely and accurate.Represent company at various events, organizations, and associations for the purpose of building and developing relationships that lead to opportunities including industry association events.Learn new techniques to perform routine tasks more effectively.Key qualifications:Horticultural knowledge.Previous Account Management and customer service experience.Previous landscape industry experience.Ability to effectively communicate, present information, and respond to questions, both verbally and in writing.Microsoft Office experience required, Aspire experience preferredCurrent driver's license and acceptable driving record.Ability to work independently and in team settings.Strong attention to detail and ability to exercise sound judgement.Excellent organizational and time management skills.How you'll be evaluated:Enhancement SalesContract Renewal RateProfitabilityRevenue GrowthCustomer SatisfactionCompensation & FringesCompetitive base salary401(k) with 3% matchICHRATake-home vehicleProfit sharing2 weeks PTO year 1, 3 weeks PTO beginning on your first anniversary7 paid holidaysAfter-hours snow pay ($40+hr)

Created: 2025-02-21